Troubleshoot a general app problem

Useful checks before you contact support.

Update Routinely, check your connection, close and reopen the app, then try the action again.

Step by step

  1. Confirm your iPhone has an internet connection and Routinely is up to date.
  2. Close and reopen Routinely, then retry the action once.
  3. Check the more specific calendar, purchase, or focus guide if the problem belongs to one of those areas.
  4. If it still fails, email support with the screen name, what you expected, what happened, your iPhone model and iOS version, and a screenshot if safe to share. Never include passwords.